Frequently Asked Questions

Your guide to shopping with INSIS

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply initiate a return through our online portal to receive a prepaid shipping label.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

INSIS is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes, working only with certified manufacturers who meet our high social responsibility standards.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.