Returns & Exchanges

At INSIS, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't quite right, we offer a seamless 30-day return policy for all unworn items with original tags attached.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Carefully place the items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a full refund.

3

Print and Attach Label

Download and print your prepaid shipping label from the confirmation email, then securely affix it to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated courier service and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing